This is my favourite line from The IT Crowd and a line use every single day. In fact, sometimes 10 times a day. When I provide IT support, I invariably find that people do not try this simple solution to most problems. One day, I got a call to come fix someones computer. I drove 30 mins to their home, did a two minute meet and greet, did a thirty second “refuse-coffee” and was shown the problem. It took the person 5...